Why am I getting an error message when logging in?

See below for all login errors and the steps to resolve them: 

1: Incorrect Phone Number: 

Steps to Resolve:

• Have a manager verify that the phone number in your user profile is correct.

 

2: No Text Message or Authentication Code was received: 

Steps to Resolve: 

• Please ensure the following number has not been blocked on your personal phone: [phone].

 

3: Invalid Authentication code

Steps to Resolve: 

• Ensure you are entering the most recent authentication code received.  
• Wait 25 seconds and tap resend the code. Once the new code is received enter it into Sage.

4: Too many unsuccessful logins

Steps to Resolve: 

• Call or Text Sage Support to unlock your account. 
• Once unlocked have the code resent to your phone and enter it into Sage.

If additional support is needed please contact Sage support 

Updated April 13, 2023 17:47