Adding Staff Members

Adding Staff to the Community

Staff Member must use their personal cell phone number as their login credentials. The same phone number cannot be reused for another profile.

From the Team Tab

1. From the home screen tap on the Team menu at the bottom right of the screen
2. On the Team tab, tap on the Add Team Member bubble at the bottom right of the screen
3. Fill in the fields required (name, phone #, email) for the new staff member. Be sure to select all the groups that will be applicable for this team member
4. If the team member is from an agency, or a similar short term worker, select Contract Staff in their profile

From the Today Tab

1. From the home screen tap on the Today tab at the bottom left of the screen
2. Find and tap on the Add Team Member shortcut
3. Fill in the fields required (name, phone #, email) for the new staff member. Be sure to select all the groups that will be applicable for this team member
4. If the team member is from an agency, or a similar short term worker, select Contract Staff in their profile

Staff Member must be in the Care Staff group if they will be monitoring all care alerts. To ensure users receive alert escalations they must be designated as a Care Admin. Follow the steps below to ensure users are properly setup to receive alert escalations.

Setting Up Alert Escalations
1. First add the user to the community
2. Once their profile is created, navigate to the Team tab
3. Select the Groups tab at the top of the screen
4. Tap on the Care Staff group
5. Find the name of the team member you want to designate as a Care Admin
6. Tap on their name and select Make Group Admin

Updated July 15, 2025 19:31