Responding to Resident Alerts

How do Alerts Work?

Alerts are triggered when a resident presses their Sage pendant or one of the buttons mounted in their unit. No matter how many times any one button is pressed, only one alert is sent. Once triggered, a text notification is sent to all on-shift care staff notifying them of the alert.

Claiming an Alert

1. Tap the “Alerts” menu option.

2. Tap on an alert to open it.

3. Tap the “Claim” button at the bottom of the screen.

   Claiming the alert tells all other care staff and managers that you will respond to the alert and are taking responsibility for the resident's care.

From the alert, you can:

• Tap the resident’s name to view information about the resident such as code status and emergency contacts
• Tap the “Escalate” button to call other care staff on shift to ask for assistance
• Tap “Dispatch Emergency Services” to dial 911 directly from your Sage device

Resolving an Alert

Once you’re done helping the resident, open Sage to resolve the Alert and quickly record what happened. To clear the alert, you must resolve it.

1. Open the alert you claimed and tap “Resolve”.

2. You will be prompted to press the resident's pendant or unit button to clear the alert. Follow the on screen instructions to identify the correct button to press during the countdown timer. (Note that resident pendants will display the resident's photo or initials while a unit button will display an icon of a house)
3. Once you have successfully cleared the alert you will see a green check displayed on the screen. No further action is required with the pendant or unit button.
4. After in person care is confirmed you will be directed to select the type of care provided to the resident related to the alert.
5. Select all of the care that was provided in response to the alert or otherwise requested by the resident
6. Continue and enter and add any relevant notes (options)
7. Tap Submit to close the alert

Sage alert resolutions give managers visibility into the needs, care, and time spent with each resident. If you ever have any questions when resolving or categorizing alerts, ask your manager.

Reopening an Alert

If you picked an incorrect alert resolution and would like to adjust it please follow the steps below:

1. Tap the “Alerts” menu.

2. Tap on the “Resolved” tab to see resolved alerts.

3. Tap the alert you just resolved.

4. Tap “Reopen” at the bottom of the screen to open and restart the resolution process.

Updated April 06, 2025 16:58